Refund & Cancellation Policy

We understand that plans can change, which is why we offer the following cancellation policy:

More than 60 days before the retreat:
Cancellations made more than 60 days before the retreat are eligible for a refund of all payments except the $500 non-refundable deposit. Your $500 deposit may be transferred toward a future Mountain & Sun retreat.

Within 60 days of the retreat:
Cancellations made within 60 days of the retreat are non-refundable. However, your $500 deposit may still be transferred toward a future Mountain & Sun retreat.

Because retreat accommodations, activities, transportation, and other arrangements are booked in advance and require us to make non-refundable commitments, we are unable to make exceptions to this policy.

Airport Transportation & Flight Scheduling

Guests are responsible for arriving at the designated airport pickup location at the scheduled transportation time. A 30-minute grace period is provided for late arrivals. Guests who arrive more than 30 minutes after the scheduled pickup time will be considered to have missed the provided transportation, which will not be held or rescheduled. In this case, guests are responsible for arranging and covering the cost of their own transportation to the retreat location. No refunds, reimbursements, or credits will be issued for missed transportation due to late arrival.

Airport drop-off times are scheduled in advance and cannot be adjusted to accommodate individual flight schedules or personal preferences. Guests are responsible for booking departure flights that allow sufficient time after the scheduled airport drop-off. We strongly recommend booking flights departing at least two hours after the scheduled drop-off time to allow for potential traffic, airport security, and check-in procedures.

Mountain & Sun Retreats is not responsible or liable for missed flights, additional travel expenses, or other costs resulting from a guest's flight schedule, transportation delays, failure to arrive on time, or insufficient planning around the provided transportation schedule. Guests are responsible for reviewing the retreat itinerary and coordinating their travel arrangements accordingly.

Meals & Dietary Requirements

Meals are planned in advance based on the dietary preferences, restrictions, and special requests submitted by guests through the post-booking survey. Guests are responsible for providing accurate and complete information in their survey. Any dietary restrictions, allergies, or special meal requests disclosed less than 48 hours before the retreat start date cannot be guaranteed or accommodated. Mountain & Sun Retreats is not responsible for accommodating dietary needs or preferences that are communicated after this deadline. Guests with severe food allergies or medically necessary dietary requirements should contact us as early as possible before the retreat to discuss their needs and confirm whether accommodations can be made.

Travel Insurance

We strongly recommend purchasing travel insurance at the time of booking to protect yourself against unexpected circumstances that may require you to cancel your trip. Travel insurance may help cover eligible cancellation costs, medical expenses, travel interruptions, and other unforeseen expenses depending on the policy you choose.

We recommend Generali Global Assistance as one option for travel insurance.

Please carefully review the terms, coverage, exclusions, and cancellation benefits of any travel insurance policy before purchasing.